Water Related Questions

Q. Will the state of the water change when heated or refrigerated?
A. The state of the water does change when the water is heated or chilled. When heated, the ORP and pH changes. When chilled, the ORP will change but the pH will remain the same for up to a week based on the quality of water.

Q. How do we begin drinking Kangen Water?
A. It is most common to begin by setting a low pH1 level (between pH8 and pH9.0), and gradually increasing the amount of intake. After continuing regular intake for about two weeks, gradually adjust the pH level and amount of intake (between pH9.0-pH9.5) based on your bodily needs and physical condition. The Kangen Water® should be as fresh as possible.

Q. What is the proper amount/method of drinking Kangen Water?
A. There are no set rules regarding how to drink Kangen Water® or how much to consume.

Q. How do I use Kangen Water for beauty care?
A. Because winter air is extremely cold and dry, skin care is especially important during this time. Without taking care of your skin properly, you will suffer from dry and rough skin. Bodily fluids play an important role in maintaining your body temperature and the health of your skin. Drinking alkaline Kangen Water® can help maintain glowing, smooth skin. Since it is important to maintain your skin's pH level between 5.0 and 6.0, we recommend spraying acidic water1 on your skin at regular intervals throughout the day. During the winter, bathing in acidic water can help preserve the moisture of your skin. We also recommend that you eat foods and fruits that include high levels of vitamin C, A and E. Treating your skin with beauty water will let you enjoy life even more by giving you smooth and youthful skin.

Q. What is the lifespan of the cartridge filter?
A. We recommend replacing the filter every six months to get the best results possible. However, the machine has a mechanical counter and automatically displays the message "Replace Filter" after 6000 liters of incoming water as the filter was designed for this maximum amount. In addition, the days since last use of the water filter reset switch are counted. 365 days after the last use, the display indicates a necessary filter change, even if no 6000 liters have been used. You can think of the 365 days as an "expiration date" and the six months as a "shelf life". Please note that when running water for a minute, about 6 liters will come together or about 4 liters of Kangen Water and 2 liters of beauty water from the flexible hose.

Q. I received the wrong item, what should I do?
A. If the item you received is not what you originally ordered, we are happy to exchange the items for you. Please notify us immediately at (02) 8371 7576 . To assure prompt return resolution, please pack the item in its original package and buying invoice.

Q. I received damaged/ defective item, what should I do?
A. We apologize that your order was not received in its rightful condition. We understand your frustration concerning the state of your order upon its arrival. Enagic Philippines makes every effort to adequately pack your shipments to ensure the protection of the contents of your shipment. Please contact our Customer Service at (02) 8371 7576 for assistance with your damaged order. Kindly have your parcel shipped to the following address: 7th Floor Inoza Tower 40th Street BGC, Taguig City